Please make sure you have read and understood my policies as I will hold you to them, even if you haven't. My policies apply to all transactions.
Shopping service set up to direct-buy Hawaii-exclusive and Asian items. Also provided to direct-buy from Q-pot lolita store and anime/manga items as well as Hawaiian or Japanese pop/Sanrio/yukata or kimono fabric. I also shop for kawaii and Victorian stationery, sticker packs, iwako food erasers, magazines, etc. Click here to find my shopping service information.
I also have an ordering service for doujinshi, nendoroids, pullips, and other items shippable from merchants. You may click here to find out more details.
I will host a proxy buyer service upon request. Please inquire if needed.
AM ABLE TO PROVIDE SHOPPING SERVICE FOR ONLINE JAPANESE SHOPS AND SOME AUCTIONS (including lolita, visual kei, and Mandarake).
I will be listing closet-cleaning items, normally of Goth, Lolita, Punk, anime, and manga variety. Everything will be either new or in good used condition and clean. All items described as best as possible. Everything is in storage away from animals and smoke.
[The Nitty Gritty]
I can do holds so long as you give me a reasonable time table for when you think you can pay. If there are other requests for the same item, holds will be only for 3 days unless we work something out. Non-response from you during that period of time means the hold ends. If the same thing happens repeatedly, I may revoke hold privileges. There is a 20% non-refundable deposit for holds.
Paypal or bank/wire transfer preferred. Buyer covers all fees.
Payments accepted as Paypal, bank/wire transfer, money order, cashier's cheque, or well-disguised cash at your own risk.
Snail mail payments are recommended to be sent with tracking and/or certification. It is not required, but I will not be responsible for lost or delayed payments. A note decribing what the payment is for is required.
Any snail mail payment MUST arrive within 5 business days (domestic), 10 business days (international). Any longer and the transaction will be canceled UNLESS you have provided me a tracking number for the envelope. Any delayed or lost envelopes are not my responsibility and wholly at your own risk.
If there are delays and I receive payment after the deadline, I will check the postmark date on the envelope as well as the drafting date of any cheques or money orders. If there are discrepancies between what you have stated and the payment receipt time, I will automatically send it back. If not, I may consider allowing the transaction to continue. I must do this because I have had issues with this before with delays caused by the sender.
Cheques and money orders are subject to a 10 business day waiting period (2 weeks). Any fees for a check or money order processing issue/bounced/rejected must be paid by you and the replacement payment must be sent as well. If you decide not to do this, your item is forfeit and negative feedback will be left. I'm pretty lenient and am usually willing to work things out. You will be given fair warning if a situation arises.
Paypal payments may be sent as personal gift/money forwarding with the fee covered by you or you can send the payment the regular way with the fee added into the price. Fees may be calculated here. Usually they will be 5% of the total order. Cross-border transactions garner a higher fee.
I will accept payment in US dollar, Euro, British Pound Sterling, and Japanese Yen through Paypal only. US dollar payment via snail mail and wire transfer only.
I will always do my best to find the cheapest, fastest method possible. International shipping rates may not be accurate at time of shipping due to Postal judgment on package shippability. If the shipping ends up being more, I'll let you know.
Standard Domestic Shipping
Usually $1.50-$4.50 for First Class, items less than 13 ounces.
Standard addition is $0.50-$1 per additional small item.
Clothing items may be $5+ more per item depending on weight.
Items over 13 ounces will automatically be considered for Priority Flat Rate, Media Mail, or Parcel Post.
Media Mail and Parcel Post can be very slow.
Insurance is optional on all domestic shipping, certified only for First Class parcels under 1/4" in thickness.
Tracking is $0.25 for all first class items, free for all other shippping options.
Domestic insurance - $1.95 and up
Registered: $11.75 and up
May be $0.25+ more than domestic from First Class up.
Packaging charges will apply, usually not more than $1 for small parcels.
Insurance and tracking is only available for the EMS option and some Priority Mail options.
Limited insurance/indemnity available for all shipping options. Tracking free with EMS and some Priority Mail.
Registered is possible for all international parcels.
Very basic tracking (delivery at sending post office, in-transit, delivery at receiving country) free for all packages.
All extras must be requested.
I've never run into a problem with missing or damaged packaging, but there is always a first time.
I do my best to package items with padding and hard sides if necessary.
I try my best to ship within 24 hours of receipt of payment and will send notification as well as an estimated time of arrival as soon as I do.
International parcels can only be shipped during post office hours unless the item is being shipped via Priority or EMS or as First Class letter.
I will let you know if I cannot ship within 24 hours and when I will next be able to.
Tracking numbers will be forwarded along with confirmation of shipment if applicable.
I am not responsible for a package once it leaves my hands.
If needed, I can work on a payment plan, holding the items until everything is paid up. All payment dates must be pre-set and paid in a timely manner. If it's an ordering or shopping service situation, it would depend on the items and my current funding situation. I would request at least 50%-75% before picking an item up, otherwise I would most likely request at least two payments before going out an purchasing an item unless it was a rare or exclusive item at risk of being out of stock. This would be a case-by-case basis. I'm pretty easy going though.
In-store holds require a non-refundable 50% deposit or full pre-payment before I will place a hold. In-store holds are only for 24 hours so this rule is firm. In case of a deposit, the remainder must be paid within 48 hours of pick-up.
Full pre-payment is required for ALL snail mail payments. No exceptions.
Refunds given only if item requested is out of stock. The option to rain check/hold payment until item becomes available is open. I will normally only do this if the item is expected back in stock.
Items can only be exchanged for the same item at the store. No refunds. Last minute changes to order based on color or design of item MUST be placed before item is picked up or held. Few exceptions may be made for items on hold.
I reserve the right to refuse service at my own discretion.
You can find my feedback here. If you have any problems, please contact me before leaving feedback so we can work it out. I will do my best to help you. I want you to have a good experience. I now require feedback links from everyone unless we have completed a transaction together.
Feel free to email or PM me with any questions you might have.
Unfortunately I have had to add a blacklist due to severe problems. I am incredibly lenient but if I run into a user who is belligerent and/or a repeat problem person, I will utilise the blacklist. Please be sure to check it if you are a proxy-buyer to make sure you aren't going to be dealing with the same people.
I reserve the right to refuse service for any reason.